Shipping Policy
We work with the world’s leading courier companies to ensure that our customers receive their deliveries on time. Please read the following, it will ensure that you can receive the package on time.
About Shipping Fees
We offer free shipping on orders over $299 in most regions, and fees apply for orders under $299.
All actual shipping charges are subject to change based on location and weight. Shipping charges will be automatically calculated on the checkout page, and all shipping charges will be subject to the shipping charges on the checkout page.
Normal Delivery Time
After you submit the order and the payment is successful, we will usually arrange the delivery within 48 hours. After delivery, we will submit the courier tracking number on the website. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.
Customer Verification Policy (Prior to Shipping Out the Item)
We are responsible for the detection and prevention of fraud, misappropriations, and other irregularities to protect our customers. Once our system detects a suspicious transaction we will have to ask for additional information for verification purposes whenever a customer places multiple orders before we process the orders.
Package lost and liability determination
The recipient is responsible for all losses if the postal address is wrong, resulting in the parcel not being recovered after delivery. We are responsible for losses caused by the courier company in transit.
International customers may be charged additional import taxes.
Customs fees for the items are levied by local governments - laws from nation to nation vary. Unfortunately, import taxes are something that we cannot pay as they are not a set amount, are charged by the local government for receipt of the item, and are the responsibility of the importer.
For South America, due to local policies, we charge specific tariffs, which will be directly included in the price
Shipping Time
|
Country/Region
|
Shipping Method
|
Shipping Time
|
| United States | Standard Shipping | 7-12Business Days |
| Australia | Standard Shipping | 7-12Business Days |
| Canada | Standard Shipping | 7-12Business Days |
| United Kingdom | Standard Shipping | 7-14Business Days |
| Germany | Standard Shipping | 7-14Business Days |
| Switzerland | Standard Shipping | 7-14Business Days |
| Spain | Standard Shipping | 7-15Business Days |
| Korea | Standard Shipping | 7-10Business Days |
| Russia | Standard Shipping | 10-18Business Days |
| Poland | Standard Shipping | 10-14Business Days |
| Norway | Standard Shipping | 10-14Business Days |
| Chile | Standard Shipping | 10-18Business Days |
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
Please note:
1. Total Delivery Time = Processing Time + Shipping Time
2. The shipping time we publish is the standard time, but not necessarily the real-time, it is for reference only
If you have any further questions, please contact our customer services at info@aitenitas.com