Thank you for your support of our products. Our products have been strictly inspected, and each process has undergone a large number of tests to meet international standards. However, due to the large production volume, there will be some inactive reactions. For problems with extremely small probability, in order to satisfy customers, we have launched a 365-day replacement warranty service to ensure a 100% satisfactory shopping experience.
If there is a problem within one year after you buy the machine, we will replace it with new parts for you, and no longer repair it, so as to avoid time-limited problems caused by repairs and possible repeated repairs.
Note: Renewal is not a replacement of the whole machine, it is a replacement for the problems of the machine, for example: 1. If there is a problem with the head of the machine, then we will replace the head parts for you. 2. If it is a motor problem, in this case, we will replace the whole machine with a new one for you.
So, when you have a problem, we need to evaluate your problem and then decide the service level of the warranty, but rest assured that all replacement parts will be brand new.
For Ai-tenitas products (including official and third-party service providers), each order will provide warranty service within 356 days from the date of delivery of the purchase order. However, to claim warranty service, you must provide proof of purchase to prove that the product is under warranty.
How Does the Warranty Work
When you are sure that there is a problem with the machine, you need to contact us and issue a warranty certificate or purchase certificate to us. If you purchase on our official website, we can easily find your information, but if you purchase from other third parties, you Purchase information is required.
We confirm that your problem is within the scope of the warranty, we will accept your warranty request, and will take the initiative to get in touch with you for the next replacement service.
However, the one-year warranty will be void if:
The machine shows signs of falling
Evidence of ink/fluid inside the machine and inside the motor assembly
The machine shows signs of tampering The machine has
Signs you are replacing internal parts yourself
If your device is more than a year old, you can have it repaired, but it's not free. Payment is required for your repair and we will email you before doing any kind of repair.
Toll-free: +86 15940544095